Fidelity Homestead Savings Bank

Online Banking

Online Banking Security

It is one of Fidelity's goals to protect your account and personal data while in compliance with all banking regulations relating to keeping your data safe, secure, and confidential. Our Privacy Policy details the collection, use, and retention of client information.


How Fidelity Protects You

Online Banking Security

  • Encrypted online banking website
  • Multi factor authentication
  • Timeouts after a period of inactivity

Mobile Security

  • Ability to deactivate text banking from the web.
  • Encryption for mobile apps
  • Encryption for mobile web online banking

Web and Electronic Communication

  • Fidelity will not ask you to respond to an email with an account number, personal identifiable information, login password or user ID.

How to Protect Yourself

Online Banking Security

  • Commercial Online Banking Customers should perform a Risk Assessment and evaluate their controls periodically.

Lost or Stolen Card

  • Debit/ATM Card

o To report a lost or stolen debit/ATM card during Fidelity's normal business hours, please call customer service at 1.800.220.2497. After business hours, please call 1.800.500.1044.

  • Credit Card

o To report a lost or stolen credit card, please call 1.800.883.0131


Suspicious or fraudulent activity

  • To report fraudulent activity on your Fidelity account contact us immediately at:

o Customer Service at 1.800.220.2497

o Your nearest Branch


Computer Security

  • Keep your operating system and applications updated with the latest security patches.
  • Change password every 30-60 days; use strong passwords, and never share your password with anyone.
  • Select the option to hide account numbers where available when logged into websites.
  • Use a personal firewall
  • Only install applications from trusted sources
  • Use a pop-up blocker
  • Only use wireless networks you trust
  • Log off or sign out of accounts when done
  • Only use trusted devices or computers when accessing your bank accounts
  • Use anti-virus and anti-spyware software and install updates as they are released.
  • Only visit sites and click links from trusted websites
  • Only connect trusted hardware to your computer or access device. For example, only plug in USB devices you trust and from sources you trust.

Social Media

  • Limit information made to the public

Mobile Security

  • Keep your operating system and applications updated with the latest security patches.
  • Only download applications from trusted sources
  • Change password every 30-60 days; use strong passwords, and never share your password with anyone.
  • Do not root or jailbreak your mobile device or phone
  • Lock all mobile devices with a strong password, if possible, and enforce a timeout to lock device. Strong passwords are considered to be at least eight characters consisting of a combination of upper and lower case characters, special symbols, and numbers. Passwords should never be predictable or easy to guess. For examples of easily guessed passwords are, your mother's maiden name, telephone number, address, child's name, pet's name, 1111, 2222, 1234, etc.

Additional Links and Resources